free Bula Bus connection to and from Excitor base for hotels in Denarau or shuttles from the airport, Wailoaloa Bay Resorts and Nadi area resorts* for all daily tours.

*Note: Coral Coast area transfers will incur an additional surcharge of $25.00 per person return and is subject to bookings. All tour transfers must be booked at least 24 hours in advance with our reservations department. Please be prompt at your hotel reception for your pick up as the transfer vehicles have limited time to wait for you.

Excitor Fiji Ltd’s vessels are all MSAF Surveyed for the Mamanuca island group with certified captain and crew to take good care of everyone on board. Our vessels are also available for group transfers, private charters and special events (Advanced bookings essential and subject to availability). Cancellation Policy, Terms & Conditions are also available at the Excitor booth in Denarau.

Passenger Cancellations

Please notify us at your earliest convenience, all refunds will incur an administration charge of 15% of the value of the booking(s). Refunds will be credited back to credit cards or bank accounts, no cash refunds given. No refunds if cancelled inside 24 hours prior to departure. Where another company or persons operate at the Excitor Fiji Ltd destination, Excitor Fiji Ltd. is only acting as an agent. Responsibility at the destination and liability for any mishap lies with those operators solely and not Excitor Fiji Ltd. Excitor Fiji Ltd. and it’s agents will not be held liable for lost or stolen personal items they are the responsibility of the passengers at all times. Your travel insurance policy may cover you for any unforeseen circumstances, cancellation and 24 hour medical emergencies. 1) Prices valid from 01 December 2017 to 31st March 2019 or until further notice. 2) All bookings to be reconfirmed with the booking office the day before departure, Ph: +679 675 1161 3.) Excitor Fiji Limited reserves the right to alter prices, cancel departures, Itineraries and service when necessary and without notice. Excitor Fiji Limited shall not be held responsible for any property lost, damaged or stolen, and any damages resulting in death or personal injury which may arise whilst on tour or when utilising any other service provided by Excitor Fiji Limited. 4) Departure / Arrivals and Itineraries are subject to sea and weather conditions. 5) We do not permit smoking or the consumption of food or beverages on board the vessels. 6) All prices include 9% VAT (Value Added Tax) & 10% STT (Service Turnover Tax) for the daily scheduled Excitor Fiji Ltd tours. Transfer and Charter rates are exclusive of VAT. Payments received by cash, credit cards (3.5% surcharge applies) or direct bank transfer. 7) Children’s fares: Under 12 years of age.

Booking Conditions

Bookings are recommended and pre-payment is required to confirm a booking. If cancelling or amending a booking, a refund will only be granted when Excitor Fiji Limited receives notification 24 hours prior to departure. Inside the 24hr period prior to departure no refund will be given.

Safety

Safety and comfort are paramount. All travelers on our vessels must observe the safety briefing on board. Please follow all instructions given by the captain and crew at all times. Parents / Guardians are responsible to ensure their child/children do so as well. A life jacket and spray poncho is provided for all passengers. By booking and paying all passengers accept they ride Excitor Fiji Ltd’s vessel(s) at their own risk. A waiver form must be completed and signed prior to departure of the tour, an Excitor Fiji Ltd staff member will provide the waiver form.

If you have any medical conditions? If you pregnant? If you have any back/Neck problems? Please Inform any staff member before the ride. By reading our safety terms you agree that you do not suffer from any of the above and are capable of taking part in the ride.

What to bring

Bring sunglasses, sunscreen, suitable clothing, hat, and a sense of adventure! Cameras, smart phones and electronic devices are welcome but at your own risk.

Journey Times

Please be at Excitor Fiji Base 30 minutes prior to your departure. Weather and sea conditions permitting. Excitor schedules run to times advertised. Cancellations, due to adverse weather conditions, payments made will be refunded in full, or transferred to another time slot

Weather Cancellations

We reserve the right to change the time or cancel any ride due to adverse weather conditions insufficient reservations or any other unforeseen event or circumstances.

Refunds

The operator reserves the right to assess cancellations on a case by case basis and any decision on refunds is entirely at the discretion of the operator.

Terms of Use

Information contained within this website has been provided for your convenience and is correct at the time of publishing. While all efforts have been made to ensure that information held within the website is current and accurate, Excitor Fiji Limited is not responsible for any errors or omissions, which may occur and cannot be held liable for any resultant losses or damage, injury or death. Hyperlinks contained in this website allow users to leave Excitor Fiji Limited website. Linked websites are not under the control of Excitor Fiji Limited and we are not responsible for the content or accuracy of any linked website.

Privacy Policy

Excitor Fiji Limited will not collect any personally identifiable information about you such as your name, address or email address, through this website, unless you have provided it to us voluntarily or through booking a tour with us online. The information you do provide us may be used in the following ways, unless stated otherwise: I. We may store and process that information provided to better understand your needs and how we can improve our products and services. II. We may analysis your personal information to provide you with offers and products that better meet your personal requirement. If you have opted in to receive communications from us, you will receive details of upcoming offers and promotions relating to Excitor Fiji Limited and partner organizations that work on behalf of Excitor Fiji Limited that agree to uphold Excitor Fiji Limited confidentiality standards.  If you have opted in to receive further communication from Excitor Fiji Limited, you may unsubscribe from email communications at any time by clicking on the “Unsubscribe” link in every Excitor Fiji Limited email that you receive. If at any time you are unsure of how to access or correct your information, please contact us at – sales@excitorfiji.com